Terms and Conditions

Booking an Appointment —

After an initial cleaning has been scheduled, all clients will receive a confirmation email from Great Housekeeping (admin@zenbooker.com) with details regarding the date of the appointment and arrival window and details on our cancellation policy.

Rescheduling / Canceling Appointments —

An initial cleaning may be rescheduled or canceled up to 36 hours before the appointment without penalty. To do so, open the confirmation email and click the [Reschedule of Cancel] button. Alternatively, email us at info@greathousekeepinginc.com

Any initial cleaning that is canceled less than 36 hours before it is scheduled to begin will result in a fee equal to no more than half the price of the service. Appointments that are made less than 36 hours in advance cannot be canceled without incurring a fee.

Initial cleanings may be rescheduled less than 36 hours before they are scheduled to begin at the discretion of management. To request a change to the date or time of an initial cleaning, email info@greathousekeepinginc.com

Payment Terms —

Customers booking an initial cleaning online at https://widget.zenbooker.com/book/greathousekeeping must provide a credit or debit card to confirm the initial cleaning appointment.

Customers who book an appointment in person or following a free estimate may be asked to provide a credit or debit card at the discretion of ownership.

Following the initial cleaning service, customers will be invoiced electronically and given the option of paying either with the card on file or via an alternative payment method (personal check / Venmo / credit card). See below for more details on the invoicing process.

Great Housekeeping partners with Stripe, Inc and Intuit, Inc to ensure that customer financial and personal information is stored and processed securely.

Invoice Process —

All customers will receive an electronic invoice within 72 hours of each completed cleaning service. By default, invoices will be sent via email from Great Housekeeping, LLC [quickbooks@notification.intuit.com].

Customers may opt to have invoices sent via text message as well.

Payment in full is due no more than 30 days after the invoice has been issued. Invoices that are not paid within 30 days may be subject to a late fee.

After a payment has been made, all customers will receive an electronic sales receipt within 48 hours.